Privacy Policy
We respect your data privacy rights and are committed to protecting the personal information collected on this Website. This Privacy Policy explains how NaturalOrbitt (“we”, “our”, or “us”) collects, uses, stores, shares, and safeguards your personal information when you visit or use www.naturalorbitt.com (“Website”), purchase our products, or interact with us in any manner.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Privacy Policy, please refrain from using our website.
- Information We Collect
To provide you with a seamless shopping experience, we may collect the following categories of information.
- Personal Information
When you place an order, create an account, subscribe to our newsletter, contact customer support, participate in promotions, or otherwise interact with us, you may provide information including – Full Name, Email Address, Mobile Number, Billing Address, Shipping Address, location information, Date of Birth (where voluntarily provided), Any information you submit while contacting us. We also collect personal information to facilitate the sale of products on our e-commerce shop through our website.
- Transaction Information
When you make a purchase, we collect information necessary to process your order, including – Order details, Purchase history, Delivery preferences, Refund or replacement requests.
Please note that payment information such as credit card, debit card, UPI, or net banking details is processed securely by our authorized payment gateway partners. NaturalOrbitt does not store your complete payment credentials.
- Device & Technical Information
Whenever you browse our website, certain information is collected automatically, including – IP Address, Browser type and version, Device type, Operating system, Time zone, Pages visited, Products viewed, Time spent on the Website, Referral source, Clickstream data
This information helps us understand customer behaviour and improve our website.
- Website and Social media accounts– We may also collect, store and use your Personal Information when you (1) access our social networking handles operated by us on Facebook, Twitter, and/or LinkedIn (2) share our blogs through Facebook, Twitter, and/or Linkedin and (3) comment/ provide feedback/testimonials on such social networking handles
- Cookies & Similar Technologies
Cookies are small, encrypted files, that the Website transfers to the device through which you access our website.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us- remember your preferences, material that you viewed or searched for, keep products in your shopping cart, IP address, date and time when you access or use the website, understand and get your usage patterns, understand your usage based on the demographics and geographical area, improve website functionality, analyse visitor behaviour, measure the effectiveness of marketing campaigns, Provide a smoother shopping experience.
Most browsers allow you to disable cookies. However, doing so may limit certain Website features. We may use tracking technologies, analytical tools and cookies to improve our website and your experience
- How We Use Your Information
Your information is collected only for legitimate business purposes, including:
- Processing and delivering your orders
- Managing payments, returns, refunds and replacements
- Providing customer support
- Sending order confirmations and shipment updates
- Responding to your enquiries & requests
- Verifying your identity where necessary
- Preventing fraudulent transactions
- Improving our products and Website performance
- Personalising your shopping experience
- Conducting internal analytics and business research
- maintain and manage our website and relations with you;
- Complying with applicable legal and regulatory obligations
Where you have provided consent, we may also send information regarding – New product launches, Exclusive offers, Promotions, Wellness tips, Brand updates
You may unsubscribe from promotional communications at any time.
- Sharing of Information
We respect your privacy and never sell your personal information.
We may share your information only with trusted third parties where necessary to operate our business, including:
- Payment gateway providers/ Affiliates
- Courier and logistics partners
- Website hosting providers
- Technology and cloud service providers
- Customer support platforms
- Marketing and analytics partners
These service providers receive only the information required to perform their services and are expected to maintain appropriate security and confidentiality standards.
We may also disclose information where required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful government requests
- Prevent fraud or illegal activity
- Protect the rights, safety, or property of NaturalOrbitt, our customers, or others
- Data Retention
We retain your information only for as long as necessary to:
- Complete your purchases
- Provide customer support
- Maintain business and financial records
- Comply with tax, legal, and regulatory requirements
- Resolve disputes and enforce our policies
Once your information is no longer required, we securely delete or anonymise it wherever reasonably practicable.
- Analytics
We may use third-party analytics tools to understand how visitors interact with our website. These tools may collect anonymous information regarding browsing behaviour, pages visited, device information, and general usage statistics.
The information collected is used only to improve our website, customer experience, and overall service quality.
- Marketing Communications
If you choose to receive updates from us, we may periodically send promotional emails, SMS, or WhatsApp messages regarding – new product launches, Seasonal offers, wellness content, educational articles, Brand announcements,
You may opt out of these communications at any time by using the unsubscribe option or contacting us directly.
- Data Security
We take reasonable technical, administrative, and physical measures to safeguard your personal information against unauthorized access, misuse, disclosure, alteration, or destruction. Although we continuously work to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and will take necessary measures to mitigate such events. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your personal information.
You are also responsible for maintaining the confidentiality of your account credentials and should never share passwords or OTPs with anyone.
- Your Rights
You have the right to – Access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, withdraw consent where processing is based on consent, opt out of promotional communications, raise concerns regarding how your information is being processed, restrict us from processing such Personal Information, object to our use of your Personal Information. Depending on the nature of your request, we may ask you to complete a Personal Information request form or seek certain details to verify the request. In certain cases, we may charge a fee for this service, but we will inform you at the time. All requests for Personal Information will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact contact@Northclov.com
Requests may be submitted through the contact details provided below.
- Children’s Privacy
Our Website and products are intended for individuals who are legally competent to enter into contracts under applicable laws. We do not knowingly collect personal information from children under the age of 16 years, without appropriate parental or guardian consent. If you are a child under the age of 16 years, please do not provide any Personal Information. If the legal representative of the child discovers that the child has provided us with Personal Information, we request the legal representative of the child to contact us contact@Northclov.com to have the Personal Information deleted.
- Third-Party Websites
Our Website may contain links to third-party websites for your convenience.
NaturalOrbitt is not responsible for the privacy practices, content, or security policies of such external websites. We encourage you to review their privacy policies before sharing any personal information.
- Business Transfers
If NaturalOrbitt undergoes a merger, acquisition, restructuring, sale of assets, or any similar business transaction, your information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or technological developments.
The latest version will always be available on this page along with the updated Effective Date. Your continued use of the Website after any changes constitutes your acceptance of the revised Privacy Policy.
- Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
NaturalOrbitt
Website: www.naturalorbitt.com
Email: contact@northclov.com
Registered Office:
CN-51, 2nd floor, Cyberwalk Tech park, Eco Tower 1,
CP-09, Sector 8, IMT Manesar, Gurgaon – 122051, Haryana
We will make every reasonable effort to respond to your request within a reasonable time.
- Grievance Officer
In accordance with applicable laws, you may also contact our Grievance Officer regarding any concerns relating to your personal information.
Grievance Officer
Name: Pooja Rastogi
Email: Contact@northclov.com
The Grievance Officer will endeavour to acknowledge and resolve your complaint within the timelines prescribed under applicable law.