Refund & Cancellation Policy
Once an order has been successfully placed and confirmed, it cannot be cancelled, modified, or refunded, as we begin processing it immediately to ensure timely dispatch
At NaturalOrbitt, every product is carefully sourced, packed, and quality-checked before it reaches you. Since our products are natural and food-grade, we are unable to accept returns or process refunds once an order has been confirmed and dispatched.
However, customer satisfaction is extremely important to us. If you experience any genuine issue with your order, we will work with you to resolve it fairly and promptly.
However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties-
- Damaged Product
If your order is delivered in a damaged condition, please inform us within 2 days of delivery by writing to contact@northclov.com.
To help us investigate the issue quickly, please include:
- Order Number
- Copy or image of the invoice
- Clear photograph of the outer shipping box
- Two clear photographs of the damaged product
- Complete unboxing video showing the package being opened
After verifying the claim, NaturalOrbitt will arrange a replacement of the damaged product at no additional cost. Replacement orders are generally dispatched within 7–10 business days.
If your shipment contains multiple products, only the damaged item(s) will be eligible for replacement. Our customer support team will acknowledge your email within 24–48 business hours and guide you through the resolution process.
- Missing Product
If any product is missing from your shipment, kindly notify us within 2 days of receiving your order by emailing contact@northclov.com.
Please share the following details:
- Order Number
- Invoice copy
- Photograph of the outer package
- Clear photographs of the opened package and all items received
- Complete unboxing video
Upon verification, we will promptly dispatch the missing product.
Please note that missing items are eligible for replacement only and not for refunds.
Our support team will respond within 24–48 business hours and assist you until the issue is resolved.
- Product Quality Concerns
NaturalOrbitt offers products that are made using natural ingredients with minimal processing. As a result, slight variations in colour, taste, texture, aroma, or consistency may naturally occur between different batches. These variations are a sign of authenticity and should not be considered manufacturing defects.
If you believe that a product has spoiled or is unfit for consumption, please notify us within 2 days of delivery by emailing contact@northclov.com with:
- Order Number
- Batch Number or Manufacturing/Packing Date (printed on the product)
- Clear photographs or a short video showing the concern
Each complaint will be carefully reviewed by our quality team. If the issue is found to be genuine after evaluation, we will arrange a suitable replacement or provide an appropriate resolution.
Refunds
As our products fall under the food category, we generally do not offer refunds once an order has been processed or delivered.
Refunds, if approved under exceptional circumstances at NaturalOrbitt’s sole discretion, will be processed to the original mode of payment within the applicable banking timelines.
Need Assistance?
For any concerns regarding your order, please contact our customer support team.
Email: contact@northclov.com
Please mention your Order Number in all communications to help us assist you faster.
We are committed to responding to all genuine queries within 24–48 business hours and will always strive to provide a fair and satisfactory resolution.